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Shipping Policy
SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in some countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our warehouse will be shipped by DHL, ePacket or EMS depending on the weight and size of the product.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. Our estimation is 7-20 working days.
*This doesn’t include our 2-5 days processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us at [email protected]
Refund Policy
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 days processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of our Shop (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://astridtoh.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message to us.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Cancellation / Return / Exchange Policy
If for any reason you would like to exchange your product, perhaps for a different size/color (if any). You must contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorise you to do so.
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