Silicone Spatula

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if: <ul> <li>If you did <b>not</b> receive the product within the guaranteed time( 45 days not including 2-5 days processing) you can request a refund or a reshipment.</li> <li>If you received the wrong item you can request a refund or a reshipment.</li> <li>If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.</li> </ul> We do <b>not</b> issue the refund if: <ul> <li>Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)</li> <li>Your order did not arrive due to exceptional circumstances outside the control of our Shop (i.e. not cleared by customs, delayed by a natural disaster).</li> <li>Other exceptional circumstances outside the control of <span class="q">https://astridtoh.com</span></li> </ul> <p class="info"><i>*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message to us.</i></p> If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.